Terms of Service

Welcome to PulseGuard. These Terms of Service ("Terms") govern your access to and use of the PulseGuard services, including our website, applications, and related services (collectively, the "Services"). By using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services. We reserve the right to modify these Terms at any time, and your continued use of the Services following any such modifications constitutes your acceptance of the new Terms.

For the purposes of these Terms: • "Services" refers to all products, services, and functionality offered by PulseGuard • "User", "you", or "your" refers to the individual or entity using the Services • "We", "us", or "our" refers to PulseGuard • "Account" refers to your unique account for our Services • "Content" refers to text, data, information, software, images, or other materials • "Subscription" refers to your paid access to premium features of the Services

To access certain features of our Services, you must register for an Account. You agree to: • Provide accurate, current, and complete information during registration • Maintain the security of your account credentials • Promptly update any passwords that you believe have been compromised • Immediately notify us of any unauthorized use of your Account • Be responsible for all activities that occur under your Account You must not: • Provide false or misleading information • Create multiple accounts for fraudulent purposes • Share your account with others without our prior written consent • Create accounts through automated means

When using our Services, you agree to: • Use the Services only for lawful purposes • Comply with all applicable local, state, national, and international laws • Not infringe upon the rights of others • Not upload or distribute any malware or malicious code • Not attempt to gain unauthorized access to our systems You must not: • Use the Services in any manner that could damage our infrastructure • Attempt to circumvent any security measures • Reverse engineer any portion of the Services • Use the Services to send spam or unsolicited communications • Harass, threaten, or violate the rights of other users • Use the Services for any illegal activities

Our monitoring services include: • Uptime monitoring for your websites and services • SSL certificate monitoring • Alert notifications through various channels • Status reporting and analytics We strive to: • Provide high availability of the Services (minimum 99.9% uptime) • Deliver accurate monitoring data • Send timely alerts when issues are detected • Perform regular maintenance to improve service performance However, we do not guarantee: • Uninterrupted or error-free service • That all data will be completely accurate • That alerts will be delivered under all circumstances • Availability during scheduled maintenance (with advance notice)

If you access our API: • You must comply with documented API usage restrictions • Rate limits apply based on your subscription tier • You must keep your API keys secure and confidential • Unauthorized use of the API is strictly prohibited Rate Limits: • Free accounts: limited API requests per day • Premium accounts: higher limits based on subscription tier • Enterprise accounts: custom limits per agreement We reserve the right to: • Suspend API access for abuse • Change rate limits without prior notice • Revoke access for accounts in violation

PulseGuard Ownership: All right, title, and interest in and to the Services, including all intellectual property rights, are and will remain our exclusive property. This includes: • Software and source code • Trademarks, logos, and branding • Documentation and content • Design and functionality License to Users: We grant you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms. This license automatically terminates upon termination of your Account. Restrictions: • You may not copy or distribute our intellectual property • Modifications or derivative works are prohibited without permission • Commercial use outside of intended Services is not permitted

User Content Ownership: You retain all rights to any content you post or upload to our Services ("User Content"). By submitting User Content, you grant us: • A worldwide, non-exclusive license to use such content • The right to store and process your content as part of the Services • Permission to back up and store your content Your Responsibilities: • You are solely responsible for your User Content • You warrant that you have the right to share all submitted content • You must not infringe on third-party rights • You must not upload illegal or harmful content Our Rights: • We may remove User Content that violates these Terms • We are not responsible for storing User Content • We may make backups of your content for service continuity

Data Collection: We collect and process various types of data: • Account information (name, email, contact details) • Monitoring data (uptime, performance, alerts) • Usage data (logs, analytics) • Technical data (IP addresses, browser information) Data Usage: • To provide and improve the Services • To communicate with you about the Services • For analytics and reporting • To maintain security and integrity Data Protection: • We implement appropriate security measures • We comply with GDPR and other privacy laws • We do not share your data without your consent • See our Privacy Policy for complete details on data processing Your Rights: • Access to your personal data • Correction of inaccurate data • Deletion of your data (subject to certain conditions) • Data portability • Object to certain processing activities

Subscription Plans: • Free: basic monitoring features with limitations • Premium: enhanced features with higher limits • Enterprise: custom solutions with dedicated support Billing: • Subscriptions are billed monthly or annually • Payments are collected in advance through automatic billing • Prices are exclusive of applicable taxes • We accept credit cards and other listed payment methods Renewals and Cancellations: • Subscriptions automatically renew unless cancelled • You may cancel at any time through your account settings • Cancellations take effect at the end of the billing period • No refunds for partial billing periods Price Changes: • We may change prices with 30 days' advance notice • Price changes apply to renewals • You may cancel if you disagree with new prices Overdue Payments: • Accounts with overdue payments may be suspended • We may charge interest on overdue amounts • Access is restored upon receipt of payment

Term: These Terms remain in effect while you access or use the Services. Termination by You: • You may close your Account at any time • Contact our support or use account settings • Termination is effective at the end of your paid period • You are responsible for exporting your data before closure Termination by Us: We may terminate or suspend your access: • For violation of these Terms • For fraudulent or illegal activities • For overdue payments • To protect our systems or other users • To comply with legal obligations Effects of Termination: • All licenses and access rights terminate immediately • We may delete your User Content within 30 days • Amounts owed remain due • Provisions that by their nature should survive will remain in effect

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. We expressly disclaim all warranties, including but not limited to: • Implied warranties of merchantability • Fitness for a particular purpose • Non-infringement of third-party rights • Accuracy, reliability, or completeness of content We do not warrant that: • The Services will be uninterrupted or error-free • Defects will be corrected • The Services are free of viruses or harmful components • Results from using the Services will be accurate or reliable Your Risk: • You use the Services at your own risk • You are responsible for your own disaster recovery • We recommend maintaining external backups • Decisions based on our Services are your own responsibility

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR: Excluded Damages: • Indirect, incidental, or consequential damages • Loss of profits or revenue • Loss of data or business interruption • Loss of goodwill or reputation • Cost of substitute services Maximum Liability: Our total liability to you shall not exceed the greater of: • The amount you paid us in the 12 months preceding the claim, or • €100 Exceptions: These limitations do not apply to: • Liability that cannot be legally excluded • Damage caused by willful misconduct or gross negligence • Death or personal injury caused by our negligence Applicable Law: Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, this limitation shall apply to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless PulseGuard, its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and court costs, arising out of or in any way connected with: Your Responsibilities: • Your access to or use of the Services • Your violation of these Terms • Your violation of any third-party right • Your User Content or data • Any fraudulent or illegal activity Our Rights: • We reserve the right to assume exclusive defense and control of any matter subject to indemnification • You will not settle any claim without our prior written consent • We will make reasonable efforts to notify you of any such claims Your Obligations: • Full cooperation with us in defending such claims • Prompt payment of all related costs and expenses • Not taking actions that may harm our legal position

Service Modifications: We reserve the right to: • Modify or discontinue the Services at any time • Add new features or remove existing ones • Impose limits on certain features • Change the availability of the Services We will: • Make reasonable efforts to notify you of material changes • Provide transition support where feasible • Update documentation to reflect changes Terms Modifications: • We may revise these Terms from time to time • Significant changes will be notified by email or through the Services • The "Last updated" date at the top indicates changes • Continued use after changes constitutes acceptance Your Rights: • If you disagree with changes, stop using the Services • You may close your Account if you disagree with new terms • Changes are not retroactive unless legally required

Governing Law: • These Terms are governed by the laws of the Netherlands • Disputes are governed by Dutch law • International sales conventions are excluded Jurisdiction: • You agree to the exclusive jurisdiction of courts in the Netherlands • Courts in Amsterdam have exclusive competence • You waive any objections to venue or location Dispute Resolution: Before initiating legal proceedings, you agree to: • Contact us to resolve the dispute informally • Engage in good faith negotiations for 30 days • Provide written details of the dispute Arbitration: • Parties may agree to binding arbitration • Arbitration will be conducted in Amsterdam, Netherlands • The language of arbitration is Dutch or English • Each party bears its own costs unless otherwise agreed Exceptions: We may seek immediate injunctive or equitable relief in any jurisdiction for: • Intellectual property infringement • Breach of confidentiality • Unauthorized access to systems

No Waiver: • Our failure or delay to enforce a right or provision does not constitute a waiver of that right • Any waiver of any provision must be in writing • A waiver in one instance does not create precedent • We reserve the right to enforce all rights at any time Severability: • If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect • Invalid provisions will be replaced by valid provisions that approximate the purpose • Invalidity of one provision does not affect other provisions • These Terms remain in effect despite partial invalidity Entire Agreement: • These Terms constitute the entire agreement between you and us • They supersede all prior communications and proposals • No modification is valid unless in writing and agreed by us • Additional terms may apply to specific services

These Terms of Service, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and PulseGuard regarding the subject matter hereof. Supersession of Prior Agreements: • These Terms supersede all prior or contemporaneous negotiations • Oral or written proposals are superseded hereby • Previous versions of these Terms are no longer in effect • No external documents are binding unless expressly incorporated Precedence: In case of conflicts between documents, the order is: 1. Additional service terms (if applicable) 2. These Terms of Service 3. Privacy Policy 4. Other policy documents Modifications: • Modifications must be made in writing • Both parties must authorize changes • Modifications are only binding if signed by us • No representative can modify orally No Third-Party Beneficiaries: • These Terms do not create rights for third parties • Only you and PulseGuard are parties to this agreement • No other persons or entities can enforce rights

For questions about these Terms of Service, contact us at: Email: legal@ipulse.one Website: https://guard.ipulse.one Support: https://guard.ipulse.one/support Company Information: PulseGuard The Netherlands For Legal Notices: • All notices must be in writing • Email to legal@ipulse.one is acceptable for non-formal communication • Formal legal notices must be sent by registered mail • Notices are deemed received after three business days Response Times: • We strive to respond to legal inquiries within 5 business days • Urgent legal matters may receive faster attention • Technical support uses separate channels and response times Language: • These Terms are available in Dutch and English • In case of conflicts, the English version prevails • We can provide legal documents in both languages